Please note that first time clients may be required to fill out a new client form and/or service waiver. This waiver is put in place to protect our staff and clients. Refusal to sign this waiver will result in your services not being completed until the waiver is signed. The signed waiver will be added to your Salon file.
We require 24 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. Clients cancelling with less than 24 hours of your scheduled appointment will be required to pay 50% of the services reserved in order to continue booking services at Locks And Lashes Salon.
If you have booked your appointment with less that 24 hours between your booking time and scheduled appointment you are required to cancel 3 hours before your service start time to avoid the late cancellation fee.
Appointments booked with less than 3 hours of time between when the appointment was made, and when the appointment was scheduled to take place are not subject to this policy. While there is no fee applied for these cancellations, you may be required to leave a credit card on file in order to book future appointments if this happens more than once.
Please note that cancellations can only be made through online booking, the Booker app or through calling the salon. We DO NOT accept cancellations by email.
If you think you may be late for your appointment, please call the salon and let us know. We will call any late clients 5 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of the services booked.
If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future bookings. Please note that to cancel your appointments during Locks And Lashes Salon opened hours, we do require a phone call in order to late cancel your appointments.
Clients who no show on more than one occasion will be required to pay in full before any appointments are booked, unless they have a service bundle to cover the services.
We have a no refund policy on services completed at our salons. We offer complimentary fixes within 7 days of the service completion pending management approval.
Unused/unopened retail products/tools may be refunded within 7 days of purchase. We offer an exchange or salon credit for up to 14 days. Used products and tools are Final Sale.
Bundles, once purchased, are non-refundable. The value of the remaining services on a package may be returned for salon credit pending management approval. Once a service bundle has been returned you are not able to purchase that bundle again.
Service bundles all have an expiry date associated with them and after this time is up, any unused services will no longer be available for use.
Lengthy + Multiple services
Any bookings spanning longer than 2 hours, or group bookings for 3 people or more must be secured by having a valid credit card attached to your Locks And Lashes Salon client account. In event of late cancellations or no shows the credit card will be charged as outlined in our policies above.
For clients who do not wish to place a credit card on their file, there is the option to come into the salon and pay a 30% deposit on the appointments you wish to book.
Look, we love your puppies... but we're a people salon (sigh) so you'll have to leave your four legged friend at home when you visit us.
While we wish we didn't have to discriminate against the better species, it is against health standards to have them in our treatment rooms and areas where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are,
If you bring your pup to your service, you will have to leave them outside or take them home before you can have services completed. If this results in you having to miss or cancel your appointment, policy fees will be applied.
* Service animals are an exception, however please let us know in advance as we will have to arrange a time you can have your appointment in a private room or when there are no other clients in the salon.
*This restriction also applies to cage birds, alligators, kangaroos and any other animals.